Check out our 2-minute video for an overview of how to submit backflow tests through XC2Live

Tester Accounts: This account allows the tester to enter their own test reports using a desktop, tablet or mobile phone.  The account only allows access to that specific tester’s qualifications (Backflow Certification / Test Kit)

• Any tester using a mobile phone to enter test reports must have their own Tester  Account.
• May use a company email address (ie: customerservice@xyzplumbing) or an individual’s email

Admin Accounts: This account allows the user to enter test reports for multiple testers. This is used by companies that have more than 1 tester.  This is often an admin, tester or another employee who enters the test reports for any / all testers associated with the company.  

• Allows the ability to select a tester/test kit from a drop-down list when entering reports
• May use a company email address (ie: customerservice@xyzplumbing) or an individual’s email
• Admin Accounts CANNOT enter test reports using a mobile phone

Yes, companies may have Admin Accounts and individual Tester Accounts.  Companies may have testers who enter their own test reports as well as an Admin who enters test reports. The Tester Account will only have access to their own information and cannot enter test reports for other employees.

No, every User account requires a unique email.  There cannot not be two accounts using the same email address.

Please complete the form again to request the additional users, it maxes at 5 users per submission. Or email us details for all of your user accounts to support@xc2live.net.

Participation will be required from March 1, 2021. We encourage you to enroll today to become familiar with the system and provide feedback.

Yes, the software provider, XC2Live, charges a $2.50 convenience fee per passed test submission. There is no charge to submit a failed test.